Rochelle Moves Ahead

imagesTwo weeks ago Rochelle told me she had been chosen to start classes to be a trainer for the grocery store she works for. I had been very concerned when I had talked to her about a month or so before because she was sounding very negative about the store and her job as a cashier supervisor. She has held that job for almost a year. I had seen Rochelle lose interest in jobs before and instead of talking about promotions and a desire to move ahead, she had now been talking about wanting to change stores to get away from her boss. “I think she likes Hispanics better,” Rochelle had told me. Somehow something changed, however, and the boss she disliked talked to her and suggested the new position. “You’ll be able to be out of the store, you’ll get to meet new people; I think you have a future with our company,” her boss had told her.

Rochelle interviewed for the position and got it. She’ll only be a trainer part-time and will still do her cashier supervisory position part-time as well. She is excited about it and starts her training for the position in two days. We went out to lunch recently; she was again positive about her work and was no longer talking about changing stores.

I don’t see Rochelle as often as I used to when I interviewed her weekly, but we usually see each other for lunch about every 6 weeks or so. She recently received another raise and seemed pleased about that.   Though her pay is still low, she says it is more money than she has ever earned. Her children are doing well in their new Charter schools, her car is working, and she has a new job position to look forward to. She still can’t make ends meet, but her life is better this year than it was last year and the year before. This week the children are on Spring Break from school and Rochelle suggested she bring them over to my house for a visit. I think I’ll suggest we all go out to lunch.

I have been asked to update how Rochelle is doing since I haven’t done so in about 6 months. Life is still tough, but it is better.

Advertisements

Poverty And Frustration

UnknownRochelle has, and has had, a very difficult life; she had no adult supervision as a child and no adult to learn from. Because of this, and her observations of how adults around her deal with problems, she has no idea how to deal with frustrations and problems of her own. I saw this when I worked with her in the department store several years ago. Instead of discussing the problem with her superiors, Rochelle would always say she was just going to quit. She lasted in that job, however, for seven years and left only after the store closed. In that job promotions were not a possibility; she is now in a beginning management position at the grocery store she works for, and the problem of how to deal with frustrations is again causing difficulties for her. “I hate my boss and I need to transfer stores or change positions,” she recently told me on the phone. “She won’t always be your boss,” I had said. “There will often be times you have to work with people you don’t like and sometimes they will be your boss,” I continued. “Asking the store to move you to a different store or a different position won’t get rid of the problem but will affect your chances of promotion,” I told her. Rochelle had liked her boss in the beginning, but that seems no longer to be the case. I suggested she come over for a visit that week so we could talk about the problem. I was concerned she was going to quit. We made a date but it wouldn’t be until a week later.

A week later Rochelle was at my house and talking much more positively.   She still doesn’t seem able to discuss the problem with her boss; instead says she will just not let it bother her any more. She had actually been rolling her eyes at her boss when asked to do something she didn’t want to do. The boss will not forget that behavior and the problem between them will not disappear.   Management skills do not come easily to many people.   Mistakes are often made when a person doing a good job is promoted into management but not trained for the job. Rochelle has taken the cursory course in management that was offered by her grocery store, but she has yet to apply for their course of management classes that the elite performers are chosen for every year. She wanted to become better acquainted with the store operations before she applied.  That was a good decision, but she is in a tough position now. I did not grow up in poverty but was also put into management jobs without training when I was much younger. It was only later, after a graduate degree in business and a six-week course of management training by my employer that I learned to do a better job. Rochelle is poor, really living hand to mouth, and just trying to survive. The people around her life are all frustrated and poor. I again have my fingers crossed for her; growing up without any good role models does not make forward progress easy for her. I think I will also try to see her more frequently than once a month just so she can talk out her problems with me. She really has no one to talk to at home who will understand and ease her frustrations.

Rochelle Discovers Mentoring

images-2“My car is messed up; I’m in debt; I don’t have any money; but the grocery store loves me. I think I’ve made progress,” Rochelle told me a couple of days ago during our weekly interview. She had been the only one in her three-month training program to be promoted to the position of Central Cashier Supervisor. She had also been placed in a training program for people who have shown promise for advancement within the company. She did all this even though her economic and family life is still quite chaotic. She was able to do it because she is a strong person, and she has had support from the managers within her company. They have mentored her.

One day, when feeling extremely stressed by problems at home, Rochelle decided to speak about the situation to one of the managers at her job. She had told me about her stresses earlier, and I had suggested she tell a manager at her work. She was being scheduled until midnight frequently, and her children’s grades at school were falling; she wasn’t available to help with homework. Rochelle was working far more late, late shifts than other people. I asked if she had made her scheduled availability as “open” for the days she got scheduled until midnight, and she agreed she had. I told her that was the problem; she needed to make her store aware of the problems that had caused. When she discussed it with her managers things got corrected, plus she also got praise about what a good job she was doing. She got encouragement even from the store manager. They all told her they could see she had a real future with the company.

The company Rochelle works for is known for its success in the grocery business, but it is also known for being pro-active in the promotion of women and minorities. I had heard that while I was getting an MBA and trying to figure out where I wanted to work after my degree was completed. I didn’t go with that company, but the woman who was my class president did. They are not unfamiliar with mentoring people from backgrounds similar to Rochelle’s into success stories; they are not unfamiliar with single mothers trying to balance work with child-care. I have had the experience of being mentored in large companies and it made all the difference in the world. My mentors guided me towards success and promotions. They were direct with the criticism when needed but also generous with praise when deserved. I think this is too often missing today, and Rochelle is very lucky to have found support within her job, if not within her family life.  The importance of mentoring cannot be stressed enough. Good parents mentor their children, and good companies mentor their employees.

Stormy Seas Again

images-1I thought it was only a matter of time before the relative calm in Rochelle’s life would end; I had been fairly certain it would be either her mother’s health or the breakdown of her car that would cause the stormy seas to break out again; it was the car.

“My safety sticker has expired and I can’t get a new one because my engine light is on,” Rochelle told me. Her engine light had been on for many months and her car had not been working well during this time. She had tried to have her sister’s ex-husband fix the problem; parts had been replaced but the problem had remained. Deshawn, the ex-brother-in-law, had run a computer check when the light had first come on. He manages a quick- oil- change location and has always offered to help. He has also, on occasion, put safety stickers on Rochelle’s cars even though the cars had safety problems. This time, however, Deshawn could not do this for her; people had recently been fired at his shop for doing exactly that; He didn’t want to lose his job.

“I have to get my sticker because Mama drives the car. If the police stop her because of no sticker, she’ll go to jail; she has outstanding warrants,” Rochelle reminded me. Her mother was on parole for welfare fraud and had stopped going to her parole officer long ago. She had also not paid back the money she had gained by this fraud as required by the court. It is somewhat common for people to procrastinate when getting new safety stickers, but Rochelle couldn’t take the risk.

Money, of course, is the real problem. Legitimate repair shops want $100 to run the computer check plus the repair cost, which had been estimated at between $200-$400. Last week Rochelle thought she had circumvented the problem and had paid a man $75 for what turned out to be a fake sticker. She knew it was illegal but thought it would be a real sticker. It wasn’t. Now she is trying to sell this sticker to her uncle.

Rochelle’s life is precarious at best. Currently she has a job and has been promoted twice, but keeping the job requires her children to be cared for and her car to be working. When something goes wrong with her mother or her car, Rochelle is in choppy waters again. A higher income could buy her childcare and car repairs. She is now earning more than she ever has, but it is still not enough. Children are very expensive Rochelle has discovered. She wasn’t able to learn that growing up in generational poverty.

Fear of Failure

images“I don’t care if I don’t get the permanent job; I’m happy to stay a cashier,” Rochelle told me yesterday as we were eating breakfast during our interview.  It seemed her promotion to a supervisor over the cashiers required a 90 day trial period; two of the three people trying out would be officially promoted and given a raise at the end of this period.  She said she hadn’t known this going in and was now somewhat stressed and feared she would not be chosen.  She is about halfway through the 90 day period.  “The cashiers are mostly young and talk back.  They take long lunches and breaks and seem to have no desire to work,” she complained.  Rochelle had told me about another trainee who said she didn’t care if she didn’t get the job, but I had never heard Rochelle say it.  It seemed to me that she was preparing herself for failure.

“Management isn’t easy,” I said.  “ One often works with people who don’t do their jobs well, and one often works with bosses one doesn’t like.  All jobs are that way,” I explained.  I also explained that not getting the permanent position would not be failure, but just accepting being a cashier in the company would mean she would be limited in income and again stuck.  “I thought you were really looking forward to moving ahead,” I said.

Rochelle gets frustrated very easily.  When we worked together at the department store she often wanted to quit at the first bump in the road.  I reminded her of that.  It was only after I got home that I starting thinking that most likely she was just afraid of failure.  She never had support growing up and has rarely tried to achieve anything in her life except this job.  She doesn’t want to lose face with her peers if she does not get the permanent position, and she doesn’t want to lose face with herself.  Hopefully we can talk about this next week.   To escape from poverty is a giant task.

Interviewing for a Promotion

images“I think it went well, but seven other people are interviewing for the job, too,” Rochelle told me.  She had applied for a part-time hourly management position at her store.  They would keep her as a full-time employee, and she would work half-time as a manager over the cashiers and half-time at her normal cashier position.  At first I was concerned she would not keep her full-time job with benefits, but she asked and they said all would be well.  “We don’t do our people that way,” her manager told her.  Basically Rochelle would be monitoring the lunches and breaks of the other cashiers and handling problems at the check out stations.  “I won’t be real upset if I don’t get it,” she told me.  “I still have my full-time job, and I haven’t been here very long.”  She called me after her interview and said she thought it had gone well

At first I thought I would wait until the results of this job application had been decided before I made another post.  Rochelle will find out the results later this week.  But this is a major event in Rochelle’s life.  She has never been able to apply for advancement before.  She is saving a bit of money and has the possibility of moving up in her job.  I sure hope she gets the position, but if not, eventually she will move forward if she sticks with it.  I think we will get back to a discussion about teen pregnancy in our next interview.  I’ve got real concerns about her 12 year old daughter.  Rochelle has yet to talk to her about sex, and the girl seems to have friends who are already involved with boyfriends and either potentially or actually sexually active. Several of her Facebook “friends” say they are “in a relationship.”  At 12.  Rochelle and I have discussed this before, but nothing seems to be happening on the sex ed front, either at home or at school.  I think it is time to get back to the original subject of this blog, which is the problems of single black mothers.  Her 12 year old daughter may be one soon, and it would be a good thing if Rochelle can prevent it from happening.

The chances are far from good for Rochelle’s daughter.   In 2011, the last date for which I found conclusive figures, 72% of the African American mothers who gave birth in the United States were unmarried.  (So were 35% of the white mothers and 53% of the Hispanic mothers.)  Another way of looking at this is to note that in the same year (2011), only 51% of all Americans had ever been married (compared to 72% in 1960).  And if we look at the stats by race, we see that in 2011, only 30 of all African Americans had ever been married.   Fewer Americans are getting married now than ever before, and more babies are being born to unmarried mothers than ever before, and these two trends are most pronounced among African Americans. Just statistically it is possible to say that Rochelle’s daughter will probably be an unmarried mother, and that she will probably never marry.  If we add to this the facts that most of Rochelle’s female relatives are single mothers, that most of her daughter’s cousins and friends are or soon will be single mothers, the picture looks grim, indeed.  It is simply the norm for poor, African American females to become single mothers, and to do so when they are quite young and have no job skills.  Rochelle’s daughter does not do well in school, either academically or socially.  She is classified as a “slow learner,” and she has trouble controlling her temper.  School does not offer her a rewarding experience in any way.  She has no obvious future to protect.  It seems inevitable that she will be a mother sooner rather than later, especially if Rochelle does not have a serious talk with her about sex..

 

 

Rochelle Begins Saving Money

images“Here’s another $8,” Rochelle said, holding out her hand.  We had talked about trying to save money now that she was working full-time.  She started by giving me $20 from her January interview money two weeks ago, then added $5 more the next week and now had added another $8.  Right now she puts it in a piggy bank at my house that must be broken to remove the money.  It is an old Mexican folk art bank in my Mexican folk art collection, and I have no desire to ruin the bank in order to remove the money.  She isn’t earning any interest, but there is really no interest earned in a bank savings account these days anyway.   In three weeks Rochelle has saved $33!  “And I’m not missing the money,” Rochelle said. I had hoped she would see it that way.

“Does the grocery store have a profit sharing or 401K plan?” I asked.  I knew they did and thought it was supposed to be a fairly good one.  Rochelle didn’t know the answer, but we went to my computer and looked it up.  After she has worked full-time for one year she can join their 401K plan.  The company will contribute $1.63 for every $1 she saves for up to 2% of her wages.  The webpage then showed what a $10/hour employee would save over 25 years saving at a rate of 5%.  Rochelle will not reach her year anniversary until next November, but I wanted her to be aware of what savings can do.  401K plans need to be monitored to truly benefit the employee, but I can teach her that later.  Right now she is seeing a light at the end of a tunnel; I wanted her to see the possibility of even more light.

I remember Rochelle asking me what I spent money on when we both worked at the department store.  She rarely saw me spend money during store sales, though most of the other employees did.  The employees usually bought things on their department store charge card to get a discount, but then didn’t pay off the charge bill which carried a 24.99% interest rate.  If I did buy something, I always bought it with my store charge card but paid it off in the next transaction.  That way I got the discount but didn’t risk having to pay an interest rate.  I was not that smart when I was Rochelle’s age, however.  I too didn’t pay my charge cards in full then.  Rochelle is learning about money and debt.  “I wish I knew all this earlier,” she told me.  I wish I had learned it earlier too.  She seems excited to have money in the bank and to think about the future.  Having good things to mention about Rochelle’s life journey is refreshing .  Everything, however, is still very precarious. Nothing has changed with childcare, nor transportation, nor with her mother’s health.  A problem with any of these things will bring on another crisis. But for right now, Rochelle is able to think about the future.