“My car is messed up; I’m in debt; I don’t have any money; but the grocery store loves me. I think I’ve made progress,” Rochelle told me a couple of days ago during our weekly interview. She had been the only one in her three-month training program to be promoted to the position of Central Cashier Supervisor. She had also been placed in a training program for people who have shown promise for advancement within the company. She did all this even though her economic and family life is still quite chaotic. She was able to do it because she is a strong person, and she has had support from the managers within her company. They have mentored her.
One day, when feeling extremely stressed by problems at home, Rochelle decided to speak about the situation to one of the managers at her job. She had told me about her stresses earlier, and I had suggested she tell a manager at her work. She was being scheduled until midnight frequently, and her children’s grades at school were falling; she wasn’t available to help with homework. Rochelle was working far more late, late shifts than other people. I asked if she had made her scheduled availability as “open” for the days she got scheduled until midnight, and she agreed she had. I told her that was the problem; she needed to make her store aware of the problems that had caused. When she discussed it with her managers things got corrected, plus she also got praise about what a good job she was doing. She got encouragement even from the store manager. They all told her they could see she had a real future with the company.
The company Rochelle works for is known for its success in the grocery business, but it is also known for being pro-active in the promotion of women and minorities. I had heard that while I was getting an MBA and trying to figure out where I wanted to work after my degree was completed. I didn’t go with that company, but the woman who was my class president did. They are not unfamiliar with mentoring people from backgrounds similar to Rochelle’s into success stories; they are not unfamiliar with single mothers trying to balance work with child-care. I have had the experience of being mentored in large companies and it made all the difference in the world. My mentors guided me towards success and promotions. They were direct with the criticism when needed but also generous with praise when deserved. I think this is too often missing today, and Rochelle is very lucky to have found support within her job, if not within her family life. The importance of mentoring cannot be stressed enough. Good parents mentor their children, and good companies mentor their employees.